Efficiently Meeting Customer Needs Online
Launch of this pioneering support website reduced the volume of phone calls to the manufacturer's call center.
I led a cross-functional team of designers, copywriters, copyeditors and developers in launching a self-service website that enabled the customers of a leading consumer electronics company to set up their products, read helpful hints on product use, and avoid placing phone calls for customer support.
Home Page
Home Theater Hub Page
System Identification Chart
System Identification Chart
System Hub Page
Helpful Hint Article
